Create a snapshot of your StorePorter database for Support

StorePorter Support may request a snapshot of your logs and database to support research for development or the resolution of an issue. Here's the procedure to create the snapshot:

1. Choose Help > Snapshot logs for Support from the menu.


2. Specify a name (or take the default) for the .zip file and click OK.


3. Click Yes to include database.



The process will run and create a .zip file on the desktop of your computer with the name you specified. Support will provide instructions for delivering the file.

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Have more questions? submit a request, schedule a call or phone 208-416-6100, #2